Terms:

SHIPPING: Please note that By Jillian Rae is not responsible for missing or damaged packages. After packages are dropped off at the post office, the packages’ whereabouts and care are out of Jillian Rae’s hands and are the responsibility of the carrier. If a package is lost or missing, the buyer can reach out to the shipping carrier for information or to file a claim (By Jillian Rae uses USPS for national and international shipping).

Orders are shipped within 2 days from Monday-Friday. Buyers will receive tracking information by email. If you need an item by a certain date, please order ahead of time as Jillian Rae has no control over how fast items move through the postal system. Please be aware that local Post Offices close on certain holidays as well.

*All shipping is calculated by USPS. If USPS overcharges for shipping, the buyer will receive a partial refund.

INTERNATIONAL: Jillian Rae is not responsible for import fees or any additional taxes and duties that may occur with international orders. Any and all additional fees are the responsibility of the buyer.

PACKAGING: Jillian Rae will most likely use recycled boxes for large orders of 401 Vintage Clothing pieces in an effort to reduce waste. Textile Art pieces will be shipped in new packaging.

RETURNS and REFUNDS: Returns and refunds are not accepted. Every listing includes detailed pictures and descriptions outlining any major “defects” such as any large rips, tears, and stains. Vintage and antique clothing will never be in “brand new” condition and will commonly have small “defects.” It is the responsibility of the buyer to review photos, read through descriptions, and email with any inquiries BEFORE purchase.

CHANGES TO TEXTILE ART: Jillian Rae can not make changes to art pieces before or after purchase. What is listed and shown will be the exact item the buyer pays for and will receive.

HOLDS: Holds are no longer accepted since By Jillian Rae has expanded. Every release will be “first come, first served.” Release dates and times are always stated a few days before drops on Jillian Rae’s Instagram through posts and stories @JillyBean401.